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Area Operations Manager - Hospitality


   Closing Date: Jan. 05, 2018

Division:Guest Services, Inc. Hospitality
Job Location: Orlando - Orange County
Employment Type:Full Time
Benefits:For full time employees: a choice of medical benefits, dental and vision, 401k savings plan, and much more.

Description:

Guest Services, Inc. is hiring an Area Operations manager who will oversee specific aspects of 3 properties.  Property Management and Food & Beverage experience a must!

JOB SUMMARY

The Area Operations Manager assists the Unit Manager in the supervision and coordination of the day to day operations of the unit. 

ESSENTIAL FUNCTIONS

  • Plan, develop, and direct daily operations. Forecast and analyze sales, labor, and profit; and ensure compliance with established budget. Schedule, supervise, and participate in the operational duties specific to the unit.
  • Develop and maintain effective communications between the Unit Manager and all Operating Units. Monitor all activity.
  • Report to the facility’s Board of Directors and attend Board meetings. Ensure Board Requests are fulfilled in compliance with the Company’s policies and procedures.
  • Establish and maintain cooperative relationships with owners, residents and management companies.
  • Recruit, supervise, train, schedule, discipline, review, and direct the unit’s management and staff. Maintain, update, and review all operating manuals.
  • Maintain accounting records, daily reporting requirement, and cash control. Manage P&L statement.
  • Respond to customer inquiries and resolve customer complaints.
  • Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify Unit Manager of all unusual events, circumstances, or other safety or quality control issues. Forecast budget for the replacement and purchase of equipment for a given period and other expenses of the unit.
  • Represent the company in a professional and positive manner at all times. Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.
  • Maintain awareness of safety issues, and report them immediately to your manager.

 

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

  • High School Diploma/GED required. Bachelor’s, Hospitality, or Business Degree preferred.
  • Florida CAM License or ability to obtain
  • At least 3 years of experience in related management required.
  • Computer proficiency with the ability to utilize MS Word, Excel, and Outlook.
  • Demonstrated talent for interacting with a wide variety of people.
  • Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
  • Strong customer service abilities; actively looks for ways to assist customers and coworkers.

 

Physical and Mental Requirements

  • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
  • Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
  • Ability to stand for the entire workday and to climb steps regularly.
  • Withstanding temperature extremes in indoor and outdoor environments.
  • Reading and writing work-related documents in English.
  • Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
  • Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
  • Physical presence at the job site is essential to perform job duties.

 

Equipment Used

  • Standard hospitality facility equipment.
  • Typical office equipment (computer, fax, telephone, copier, scanner, among others).

 

Guest Services offers competitive pay and excellent benefits, including Paid Time Off and a generous 401(k) Match.

Veterans, Minorities, People with Disabilities and Women especially encouraged to apply.

Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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