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Guest Services Agent


   Closing Date: Dec. 02, 2017

Division:Guest Services, Inc. Hospitality
Job Location: Biwabik - Saint Louis County
Employment Type:Full Time
Salary Range:DOE
Benefits:For full time employees: a choice of medical benefits, dental and vision, 401k savings plan, and much more

Description:

JOB SUMMARY

The Guest Services Agent is responsible for receiving money from and disbursing money to customers, while maintaining a high level ofcustomer service at all times. 

SCHEDULE: must be able to work weekends/holidays

ESSENTIAL FUNCTIONS

  • Identify items and corresponding cost of items and tabulate bills quickly and accurately using cash register, calculator, or other price equipment.
  • Issue receipts, refunds, credit, or change due to customers accurately.
  • Maintain cash register and contents within.
  • Turn in cash drawer and sales reconciliation at shifts\' end.
  • Smile and greet customers entering unit; answer customers\' questions, and provide information on company policies. Thank each customer.
  • Maintain clean and orderly cash station area; stock and maintain cash station area with various supplies and products.

 

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

  • Partial High School education; High School Diploma/G.E.D. preferred. 
  • Mathematic Skills.
  • Excellent sanitation habits.
  • Professional appearance.
  • Ability to communicate and attend to guests with the highest standard of service.
  • Ability to pass cash handling training.
  • Problem sensitivity and the ability to recognize when a problem has occurred and communicate it to management.

 

Physical and Mental Requirements

  • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
  • Lifting, carrying, and pushing up to 10 lbs. regularly, 10-15 lbs. frequently, and up to 25 lbs. occasionally.
  • Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.
  • Reading and writing work-related documents in English.
  • Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English. 
  • Constantly communicates and receives verbal communication with other employees in fast-paced kitchen.
  • Physical attendance in unit to perform duties.
  • Ability to stand for the entire work day.

 

Equipment Used

  •          Knowledge of cash register/computer used in unit.

Guest Services offers competitive pay and excellent benefits, including Paid Time Off and a generous 401(k) Match.

 

Veterans, Minorities, People with Disabilities and Women especially encouraged to apply.

 

Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

 

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