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Front Desk -Auditor/Manager On Duty - National Park Inn


   Closing Date: Oct. 07, 2017

Division:Mt Rainier
Job Location: Mount Rainier National Park - Pierce County
Employment Type:Seasonal - Full Time
Salary Range:$12.00/hr

Description:

This is a seasonal position from April through October.

Do you want to work at the tallest volcano in the lower 48?  The 5th highest peak in the continental United States?  The 5th national park in the United States?  A place recognized around the world for the incredible fields of wildflowers below numerous glaciers?  Do you have what it takes to help us provide great guest service in this beautiful national park?

Join the Rainier Guest Services team at Mount Rainier National Park.  If you have the skills and passion for national park work we would love to talk to YOU!

This position is responsible for performing front desk lead, nightly audits, and evening supervisor duties at National Park Inn. Primary responsibility is accurate completion of front desk lead duties in a friendly, safe, and efficient manner, but also assisting other departments as needed, especially the dining room.

As National Park Inn is a small operation, front desk clerks are expected to assist as needed with seating guests in the restaurant, bussing tables, and occasionally assist housekeeping.

 

Duties:

ESSENTIAL FUNCTIONS

  • Monitor, problem solve, and supervise employees to ensure efficient and safe completion of all tasks in the absence of the General Manager

  • Monitor guest areas daily for cleanliness

  • Assist in operations and direction to employees in the dining room, front desk, housekeeping, and gift shop

  • Responsible for timely closing of all departments

  • Enforce company policy and standards

  • Handle guest questions, concerns, and complaints in an effective and timely matter to ensure guest satisfaction

  • Count cash drawer, receive deposits, and check bank sheets, complete evening audit paperwork by 10:00pm

  • Assist in upholding company safety and emergency practices to protect guests and employees

  • Complete all evening front desk duties and assist with evening services

  • Performs such other related duties as directed or required

Qualifications:

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

  • High School Diploma/G.E.D. equivalent required; secondary education is a plus
  • At least one year experience in accounting or similar field preferred
  • At least one year experience in a customer service related position in the hotel and/or food service industry

  • Ability to communicate clearly and concisely, both orally and in writing

  • Ability to handle confidential and sensitive information

  • Must be service and safety oriented. Must possess a sense of awareness, timelines, urgency, common sense, and have a very strong attention to detail

  • Cash handling experience

  • Computer experience with Windows operating system and MS Office software required

  • Knowledge of and experience with PeopleSoft and Visual One software systems preferred

 

Physical and Mental Requirements

  • Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
  • Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally
  • Able to sit and stand for extended periods
  • Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English
  • Physical presence at the job site is essential to perform job duties

 

Equipment Used

    • Retail, F&B, and Front Desk POS systems including cash register and credit card terminal

    • Typical office equipment (computer, phone system, fax, copier, scanner, among others); combination safe

    • Required Personal Protective Equipment (PPE) used: gloves

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