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Guest Service Agents


   Closing Date: Sep. 15, 2017

Division:Big Sur Lodge
Job Location: Big Sur - Monterey County
Employment Type:Seasonal - Full Time

Description:

Do you have great customer services skills? Are you detail-oriented? Are you dependable? If your answer is yes, then this is for you!

We are hiring for a hard-working and reliable Guest Service Agent to join our team.

This person must be comfortable with the isolation of State Park Life. Schedule: Must be flexible with days and hours.

 

 

JOB SUMMARY

The Front Desk Agent provides registration and check out services in an efficient, courteous and professional manner in accordance with established standards.

ESSENTIAL FUNCTIONS

  • Provide administrative, reception and program support to management and staff.
  • Manage phone activity including providing general knowledge to callers.
  • Manage walk-in traffic. Sign in customers as needed. Smile and greet customers in a welcoming manner.
  • Register and assign rooms to guests.
  • Provide quotes for room rates and up-sell the guest when possible.
  • Take reservations, changes and cancellations of lodging.
  • Assist in coordinating the Front Desk and the Housekeeping Department.
  • Verify that the correct charges and credits are posted to the corresponding guest folio. Collect payment for charges on the guest folio.
  • Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
  • Responds to guest inquiries.
  • Resolves guest complaints within scope of authority, otherwise refer the matter to the management.
  • Provides a professional image at all time through appearance and attires.
  • Provide information on surrounding areas, history and State Park Services activities.
  • Performs other such related duties as directed.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

  • High School Diploma preferred.
  • Six (6) months or more of similar job experience required.
  • Customer service experience required.
  • Hotel experience preferred. • Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.
  • Computer proficiency.
  • Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
  • Ability to arrange and coordinate schedules for reservations.
  • Excellent interpersonal, administrative, telephone and other communications skills.

PHYSICAL AND MENTAL REQUIREMENTS

  • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
  • Ability to stand for the entire work day and to climb steps regularly.
  • Ability to sit at a desk and monitor phones for extended amounts of time.
  • Reading and writing work-related documents in English.
  • Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
  • Communicates and receives verbal communication with other employees.
  • Physical presence at the job site is essential to perform job duties.

 

 

Guest Services offers competitive pay and excellent benefits, including Paid Time Off and a generous 401(k) Match.

Veterans, Minorities, People with Disabilities and Women especially encouraged to apply.

Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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